‘Company’ refers to ProCocktails or its subcontractors or agents.

• ‘Client’ refers to the person hiring the services or equipment from the Company.
• ‘Period of Hire’ is the period from when the Company installs the equipment or provides services until the collection by the Company. If the Client installs the equipment, this period is from the receipt of the equipment to its return to the Company.
• ‘Deposit’ refers to the amount of money payable to ProCocktails to guarantee the booking.

1. CONDITIONS

Unless stated in writing, all bookings are accepted subject to the Terms and Conditions of hiring stated below.

2. HIRE CHARGES

The charges outlined in the quote are for hire only and not for the purchase of equipment. The quote is valid for 7 days from the date stated on the quote. A 50% deposit of the total hire cost is required upon booking, and the booking is not confirmed until the deposit and the completed booking form are received by ProCocktails. If the booking is made three months or less before the event date, a 50% deposit will be required. Full payment is required 7 days before the Period of Hire commences. Please note that disposal of bin bags is not included in our packages. An additional charge will apply unless you choose to dispose of the bins yourself. The Client must also provide or cover the cost of parking. If no parking is available, the Client will be responsible for any parking tickets or fines incurred.

3. PAYMENT

Payments must be made in accordance with the terms stated in the Company’s quotation. Payments can be made by bank transfer, debit, or credit card.

4. LOSS OR DAMAGE

The Client is responsible for the maintenance and safe custody of the Company’s equipment during the Period of Hire. The Client must be satisfied with the equipment before use and notify the Company of any incorrect deliveries or unacceptable equipment at the point of delivery/installation. Any damage caused to the equipment during the Period of Hire will be charged to the Client on a replacement value basis. Breakages or losses of hired glassware will also be charged to the Client.

5. CANCELLATION

If the Client cancels the booking at least 30 days before the event date, they will be entitled to a 50% refund of the deposit paid. No refunds will be issued if the Client cancels the booking with less than 30 days’ notice. Rescheduling is possible if the Client provides at least 14 days’ notice, subject to ProCocktails’ availability. A full refund applies only in the case of national lockdowns. Downgrading a previously booked package is not possible unless agreed upon before making the booking. ProCocktails is not responsible if the Client provides an incorrect event date. Refunds and reschedules will not be available for errors in booking dates.

6. DELIVERIES FOR VIRTUAL CLASSES

All address information supplied by the Client must be complete and accurate. ProCocktails requires a full name, postal address, and contact number for the recipient. Goods damaged or returned due to incomplete or incorrect address information will not be refunded, and any claims will be voided. All address information and the final selection of goods must be confirmed in writing by the Client no less than 14 days prior to the agreed delivery date. Once delivery has been attempted by ProCocktails or their designated courier service, responsibility for the goods passes to the Client and will not be refunded in the event of loss or damage. Goods must be paid for in full before dispatch. The Client accepts responsibility for all goods once delivered. Any damages or defects must be reported within 72 hours. For goods dispatched outside of the UK, ProCocktails does not accept liability for any loss, damage, or delays once the goods have left the UK.

7. PACKAGES

ProCocktails is not responsible for the package chosen by the Client. Any concerns or questions must be communicated to ProCocktails before making the booking. Specific requests may have an additional charge. If the Client would like a specific brand or product, it must be communicated to ProCocktails in advance. ProCocktails offers standard and premium packages, and is not responsible if the Client fails to review what is included in the packages. ProCocktails also does not take responsibility if the package chosen is either too big or too small for the event. For every 50 guests, ProCocktails typically provides one bartender to ensure efficient service. However, this ratio may vary based on specific agreements made prior to the Client’s event.

8. RIGHT TO REMEDY

ProCocktails reserves the right to be contacted during the event if any issues arise, allowing us the opportunity to address them promptly and ensure a great experience. Complaints that are not reported on the day of the event will not be accepted, as a manager is always available to resolve issues immediately.

9. GIFT VOUCHERS

Gift vouchers purchased from ProCocktails are valid for 1 – 2 years from the date of purchase. To redeem a gift voucher, the recipient must contact ProCocktails to book the desired service. Recipients of gift vouchers are requested to book their service at least 30 days in advance to ensure availability. Once a booking date is confirmed, the recipient is entitled to reschedule the service one time, provided that they give at least 30 days’ notice prior to the original booking date. Rescheduling requests made within 30 days of the original booking date may incur additional charges. Gift vouchers are non-refundable and cannot be exchanged for cash. ProCocktails reserves the right to amend these terms and conditions at any time without prior notice.